The Stand Firm Guarantee ✝️
At Kingdom+Country, we stand behind every order we make.
If we make a mistake, we’ll make it right.
If you receive the wrong item or your order arrives with a verified printing, production, or other quality-control issue, please contact us so our team can review the issue and determine the appropriate resolution.
Extended Holiday Returns
Shopping early for Christmas? We’ve extended our return window for the holiday season so you can shop for gifts with confidence.
Orders placed between October 15th and December 24th may be returned through January 31st, or within 30 days of delivery, whichever is later.
All standard return requirements still apply. Items must be:
- Unworn
- Unwashed
- In their original condition
An $8 return shipping fee will be deducted from the refund, and original shipping charges are non-refundable.
The extended holiday return period changes only the amount of time allowed to make a return. All other terms of our standard Return & Refund Policy continue to apply.
Quality-Control Issues
If you believe there is a quality-control issue with your order, please email support@kingdomandcountry.co and include:
- Your order number
- A brief description of the issue
- Clear photos showing the issue, including the full front and back of the item when applicable
Once we receive the requested information and verify the issue, our team will work with you on the appropriate resolution at no cost to you.
Kingdom+Country reserves the right to inspect or verify reported quality issues before issuing a replacement or refund.
General Returns
We understand that sometimes an item simply isn’t the right fit, color, or style for you.
Returns are accepted when the item is:
- Unworn
- Unwashed
- In its original condition
- Received back within 30 days of delivery
For eligible standard returns, Kingdom+Country will provide a prepaid return shipping label for your convenience.
An $8 return shipping fee will be deducted from your refund once the returned item has been received, inspected, and approved.
Approved refunds will be issued to the original payment method for the purchase price of the returned item. Original shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges.
If you need a different size, color, or design, simply return the original item through our standard return process and place a new order for the item you prefer.
You’re welcome to place your new order immediately. Once we receive, inspect, and approve your return, we’ll issue your refund to the original payment method, less the $8 return shipping fee.
Order Production
Every order is made to order and typically ships within 2–8 business days.
Once your order ships, you’ll automatically receive an email with tracking information.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to begin updating.
Most U.S. orders arrive within approximately 5–7 days after shipment.
Production and carrier transit times may be longer during holidays, promotional periods, or other peak seasons. We appreciate your patience, as each item is made to order.
Shipping Rates
Shipping rates are based on the type of items in your order.
Standard T-shirt orders ship at our standard rate of $7.99.
Because hoodies and sweatshirts require additional packaging and carry a higher shipping weight, they are subject to an additional shipping charge.
Orders of $99 or more qualify for free standard U.S. shipping, including orders containing hoodies or sweatshirts.
Discounts & Free Shipping
Promotional discounts and free-shipping offers cannot be combined unless specifically stated otherwise. Only one promotional offer may be applied per order.
If a promotional discount is applied to an order, the order may not also qualify for a separate free-shipping promotion unless the offer specifically states that both may be combined.
Discount codes must be entered at checkout before the order is submitted and cannot be applied retroactively after an order has been placed.
Order Changes
Please review your order carefully before completing checkout, including:
- Size
- Color
- Design
- Shipping address
Need to make a change?
Email support@kingdomandcountry.co within 2 hours of placing your order. While we’ll always do our best to help, we cannot guarantee changes or cancellations once production has begun.
Shipping Address Policy
Please verify your shipping address before placing your order.
If an incorrect or incomplete shipping address is entered at checkout:
- Original shipping charges are non-refundable.
- If the package is returned to us, we’ll refund the purchase price of the returned item, less the original shipping charge and any applicable return or reshipping costs.
How to Start a Return
To begin a standard return, email support@kingdomandcountry.co and include:
- Your order number
- The item(s) you’d like to return
- A brief description of the reason for your return
Our team will review your request and, if eligible, provide you with a prepaid return shipping label and return instructions.
Once your return is received, inspected, and approved, we’ll issue your refund to the original payment method, less the $8 return shipping fee.
If you received a defective, incorrect, or improperly produced item, please refer to the Quality-Control Issues section above and send photos before returning anything.
Non-Returnable Items
We cannot accept returns for:
- Gift cards
- Items received outside the applicable return window
- Worn, washed, altered, or damaged items
- Items that do not meet the return requirements outlined above
Questions?
If you have questions about your order, return eligibility, or our policies, please contact us at support@kingdomandcountry.co. We’re happy to help.
