Refund policy

Return and Refund Policy for Kingdom+Country

At Kingdom+Country, we want you to love your purchase. If something isn’t right, we’re here to help. Please review our policy below for returns, refunds, and quality-control issues.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be:

• Unworn
• Unwashed
• Undamaged
• In their original condition

Non-returnable items include:

• Customized or personalized items
• Gift cards
• Items returned more than 30 days after delivery
• Worn, washed, altered, or damaged items

How to Return an Item

Email support@kingdomandcountry.co with your order number and reason for the return.

Once your return is approved, we’ll provide you with a prepaid return shipping label and return instructions.

An $8 return shipping fee per returned order will be deducted from your refund. 

Once your return is received, inspected, and approved, we’ll refund the purchase price of the returned item(s) to your original payment method. Original shipping charges are non-refundable.

Exchanges

Because our products are made to order, we do not offer direct exchanges.

If you need a different size, color, or design, you may return the original item through our standard return process and place a new order for the item you prefer.

You do not need to wait for your return to be completed before placing your new order. Once your return is received and approved, we’ll issue your refund to the original payment method, less the $8 return shipping fee.

Quality-Control Issues

If you receive the wrong item, a damaged product, misprint, or believe there is a manufacturing or quality-control issue, please contact us before returning the item.

Email support@kingdomandcountry.co with:

• Your order number
• A brief description of the issue
• Clear photos showing the issue

Once the issue is verified, we’ll make it right at no cost to you. The $8 return shipping fee does not apply to verified quality-control issues.

Refunds

Once your eligible return has been received, inspected, and approved, your refund will be issued to your original payment method, less the applicable $8 return shipping fee.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed, depending on your financial institution.

Shipping Address Accuracy

Please verify your shipping address before placing your order.

Kingdom+Country is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If an order is marked delivered by the carrier to the address entered at checkout, we cannot provide a refund or replacement.

If a package is returned to us because of an incorrect or incomplete address, original shipping charges are non-refundable and additional shipping charges may apply if the order needs to be reshipped.

Late or Missing Refunds

If you haven’t received your refund after the expected processing time, please first check with your bank or credit card company, as posting times can vary.

If you still have not received your refund, contact us at support@kingdomandcountry.co and we’ll be happy to help.

Contact Us

For questions regarding returns or refunds:

Email: support@kingdomandcountry.co
Phone: (904) 274-1948